Work Order Tracking System


MS2 Work Order Tracking System (WOTS) empowers you to administer, notify, and track scheduled maintenance operations by crew workers. This module integrates with other MS2 modules including Equipment Status Tracking System, Traffic Count Database System, Traffic Signal Management System, and Road Sign Management System. The WOTS module allows the following types of activity: work order entry, crew assignment, status updates, approval and closeout as well as labor, material, and equipment cost tracking. You can generate reports to ensure needed repairs are completed on schedule and identify potential issues affecting the work backlog.

WOTS can be set up for road sign and maintenance operations. The workflow consists of order creation (trouble call), crew assignment, fieldwork notes, cost tracking (labor, material, and equipment), work inspection (optional), and order close-out. Performance metric reports help improve the efficiency of your agency’s road sign maintenance.

Why MS2?

See what makes MS2 an industry leader

User friendly process to track complex asset repair orders

Quickly create reports to review labor, equipment and other costs

Software that manages all field assets leads to more efficient cost utilization

Product Features

Here are some of the many features available

  • Work order request entry
  • Customer Service Request System to support detail of caller/call taker who is requesting new service or reporting an issue
  • Automatic email notification to specific group of a newly generated work order
  • Assign priorities to work orders in specific locations
  • Geographically schedule work orders
  • Field status updates
  • Supervisor review, approval, and close-out
  • Custom queries and reports
  • Crew and equipment management
  • Labor, material, and equipment cost tracking

System Screenshots