MS2 is committed to following industry best practices to secure our environment and protect customer data. Below is an outline of the key components of our approach.
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the Service Organization Control (SOC) 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all security policies.
Security Awareness Training
Our team members are required to go through security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with the law.
Third-Party Security Software and Services
We have agreements with leading cybersecurity companies to provide managed security services throughout our infrastructure.
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Please reference the vendor specific documentation linked above for more information.
Encryption in Transit
Our applications encrypt in transit data with TLS when data is transmitted outside of the secure AWS environment.
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued workstations utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact firstname.lastname@example.org.
Revised May 2023